FAQs

Magalies Water provides bulk water supply services to municipalities, industries, and other institutions across parts of Gauteng, Limpopo, and North West provinces. We serve local communities and assist in ensuring water is accessible, safe, and reliable.

We prioritize water quality and follow strict guidelines established by the South African National Standards (SANS 241) for drinking water. Our advanced water treatment facilities utilize processes such as filtration, chlorination, and testing to ensure all water meets safety standards before it reaches our customers.

There are many simple steps you can take to conserve water, such as fixing leaks, taking shorter showers, using water-saving devices, and watering your garden during cooler parts of the day. For more tips, visit our Water Conservation Tips page.

We offer a variety of community-based programs and campaigns aimed at promoting water conservation and environmental protection. You can volunteer for clean-up events, attend workshops, or join our awareness campaigns. Visit our Awareness Campaigns page for more details.

If you’re experiencing a water-related emergency or service interruption, you can reach out to our customer service team at 0860 000 720 or report issues through our online customerservices@magalieswater.co.za We’re here to help and ensure your service is restored as quickly as possible.

Magalies Water is committed to sustainability through various initiatives, including rainwater harvesting, wastewater recycling, and public education campaigns. We work closely with local governments and industries to promote sustainable water management practices and resource conservation.

We regularly post updates on our website and social media channels regarding water restrictions, service changes, and conservation measures. Stay informed by visiting our News and Updates section or following us on social media.